Performance Analysis and Development

Comprehensive Exam

Summer 2020

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Performance Analysis and Development

Exam Format & Instructions:

The HPI Comprehensive exam consists of a case followed by four sets of questions. Your responses should be provided with section headings (not as a continuous essay) and address all sub-questions under each section. Please see grading rubric below to understand expectations.

Please post your responses as a Word document only and double space your paper.

Note: Your responses should take into consideration the points allotted for questions; the greater the number of points allotted to a question, the greater depth and level of details expected.

Read the HPI case study attached and respond to the following: (Total: 100 points)

Section-I: Performance Issue (20 points)

· What is/are the performance gaps in the case?

· What is/are the desired performance/s? What is/are the actual performance/s?

Section-II: Data Collection (25 points)

· What data would you collect to identify the actual cause of the gap?

· Who you would collect the data from and why?

· What methods will you use to collect the data from each of your sources?

Section-III: Cause Analysis (30 points)

· Based on your data describe where the problem/s lie/s within the organization.

· What is/are the cause/s of the problem/s?

· Use a generic model (Fish bone/ Five Whys/ Brainstorming) and a HPI specific cause analysis model (Rummler Brache/ BEM/ Three Stages of Analysis) to analyze the causes for the performance issues in the case.

· You need to apply case specific details in the models to analyze the performance issue in this particular case. (A generic description of the different aspects of the model will not suffice; the details within the model should pertain to this case).

Section-IV: Intervention Selection (25 points)

· What interventions would you propose to the management to solve -the problem/s and prevent it from recurring in the future?

· What would be the nature of interventions you would suggest to solve the issue?

· What factors did you take into account in choosing these interventions?

· Your responses will be graded according to the following rubric:

Criteria

Points (Max 20)

Responses cover all sub-questions, wherever applicable; demonstrate thorough knowledge of the HPI process; provide required details and specifics related to the question; are substantiated with appropriate evidence from the case; exhibit comprehensive coverage of issues presented in the case; apply a suitable model and analyzes the causes of the performance issue/s in a thorough manner; presentation of ideas is clear, concise, and error free

95-100

Responses cover all sub-questions, wherever applicable; demonstrate knowledge of the HPI process; but are not backed by adequate evidence from the case and/or lack in detail; do not establish a comprehensive coverage of issues presented in the case; apply a suitable model, but do not provide a thorough analysis of the causes; presentation generally error free, but not strong.

90-94.9

Responses cover all sub-questions; demonstrate adequate knowledge of the HPI process; but do not demonstrate a thorough reading of the case and utilization of all details provided in case to back up; performance in one section is below expectations. Lacks in depth of analysis and details.

87-89

Responses do not cover all sub-questions; some responses lack in depth; demonstrates average thinking and analysis; does not apply models effectively to analyze causes; interventions are not justified appropriately.

83-86

Response does not cover a few sub-questions; demonstrates bare minimum understanding of the HPI process; fails to apply models effectively; does not use case specifics in the model; does not provide in depth responses to some sections; lacks in depth of analysis. Causes identified are generic and not pertaining to the case; interventions are generic and are not relevant to the causes identified.

80-82

Response does not cover all sub-questions; does not demonstrate adequate understanding of the HPI process; Fails to apply one model (generic/ HPI); does not use case specifics in the model; does not provide in depth responses to any/all sections; lacks in depth of analysis. Causes identified are generic and not pertaining to the case; interventions are generic and are not relevant to the causes identified.

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