TQM and ValueDe Silva Dry Cleaners recently adopted total quality management.

TQM and Value

De Silva Dry Cleaners recently adopted total quality management. Jorge De Silva, the owner, has hired you as a consultant. Classify each of the following activities as either value-adding (V) or no value-adding (NV).

1. Providing same-day service

2. Closing the store on weekends

3. Providing free delivery service

4. Having a seamstress on site

5. Making customers pay for parking.