TQM and Value
De Silva Dry Cleaners recently adopted total quality management. Jorge De Silva, the owner, has hired you as a consultant. Classify each of the following activities as either value-adding (V) or no value-adding (NV).
1. Providing same-day service
2. Closing the store on weekends
3. Providing free delivery service
4. Having a seamstress on site
5. Making customers pay for parking.