1. Which of the four manufacturing quality dimensions are most likely to improve revenue? Which ones are related more to cost reduction or to both revenue and cost? 2. The following costs have been recorded: Incoming materials inspection $20,000 Training of personnel 40,000 Warranty 45,000 Process planning 15,000 Scrap 13,000 Quality laboratory 30,000 Rework 25,000 Complaints 14,000 What are the costs of prevention, appraisal, external failure, and internal failure?

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